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Order Process

Your citations are all created manually by our citations team. We have a very tried & tested approach to submissions and deep knowledge of the directories and citation sites we use.

Below are the key steps we take for each campaign:

  • Identify appropriate citations for your business, we do this by filtering our citation database using your ‘Location’ and ‘Business Category’ to return appropriate citation opportunities, then we look to see where you’re already listed online
  • Create unique campaign email account for verifications
  • Check to see if your business is already listed on a directory
  • Submit business details to directory
  • Click link in verification email to complete submission
  • Capture details in report & grab profile URL
  • Upload profile links to your campaign report
  • Provide you with details of email account(s) & passwords used

Some Frequently Asked Questions:

Who retains the IP over the information submitted?
You do. We simply take the information you provide to us and submit that the directories on your behalf.

Who retains the access rights to the directory profiles created?
You (our customers) do. We give you the login details for each profile so that you can access it yourself if you need to.

Do you give us access to the email account & directory profiles created?

Yes we do. We give you the login details for the email account so that you can access it yourself if you need to.

How many directories and citation sites can you list on?
We have a database of over 1,500 known citation-generating sites. These sites consist of local directories, general directories, niche directories & event sites.
All the sites we submit to offer free submission/listing which allows us to keep campaign costs low. We gather additional data about these directories/sites such as their Domain Authority (i.e. Page Rank) and apply our own Citation Value rating based on our research.
We prioritise the directories based on their citation value (high value first) and also if they offer an instant listing or fast listing.

How do you handle telephone verification?
We don't directly handle telephone verifications.
This is because typically telephone verification requires the co-ordination of calls and passing of codes directly with business owners. Meaning it really needs direct client contact to make it work smoothly.
So we found that the best way for us to handle directory websites that require phone verification, is to complete the account creation & data submission steps, then pass on the details for you to complete the phone verification step.

Do you guarantee that submissions will result in live listings?
We guarantee that 70% of submissions/updates will result in live listings within 4 weeks of submission. If we don’t achieve 70% then we will submit to additional sites until we achieve 70%.

Why not 100%? – well, we don’t control the publishing policies of the directories we submit to so we can not guarantee listings. However we do prioritise directories which offer instant or fast listings and those which are high value sites. When we show you the list of appropriate directories for your business we put these sites at the top.

What information do you submit to directories?

We submit main business contact details, business address details, a description of services, working hours, payment methods and up to 4 images.

How is each submission handled?
Our submissions are all done manually. We have a very tried & tested approach to submissions and deep knowledge of the directories and citation sites we use.
Below are the key steps we take for each campaign:
  1. Identify appropriate citations for your business, we do this by filtering our citation database using your ‘Location’ and ‘Business Category’ to return appropriate citation opportunities, then we look to see where you’re already listed online.
  2. Create unique campaign email account for verifications.
  3. Check to see if your business is already listed on a directory.
  4. Submit business details to directory.
  5. Click link in verification email to complete submission.
  6. Capture details in report & grab profile URL if listing is created instantly.
  7. Provide details of email account(s) & passwords used.
What happens if you find my listing on a directory?
We always look to see if you have an existing listing before we submit to a directory.
We do both an automated look-up & manual (‘human’) look-up so we double check everything.
If we find a listing and the core information is correct then we will skip it and submit you to a different (‘Replacement’) directory. This means that you always get the same number of submissions you paid for.

Do you offer new submissions and claiming of existing listings?
Yes we can do both of these. New submissions are very straight forward. Claiming or editing of existing listings is more complicated and the approach depends on the directory in question.
Some directories allow email verification for claiming listings while others require phone verification. If we are unable to claim a listing then we will submit an ‘edit’ to the listing via other means provided.

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